Subject: Re: LSM Joining Case Test - Kumar Ayush
From: Kumar Ayush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Dec 2020 12:51:33 -0500

LSM Joining Case
Test

Name

Kumar
Ayush

E-mail

[email-masked]

Phone Number

(+91) 9199868349

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The blurb
includes more quality parameters than others. Also the choice of phrases and
words is better than the other 4 blurbs. That is why I would select the blurb
1.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

If we ask customer about his experience and he said it was
good, that is good customer service. but in great customer service customer
himself takes initiative to share his feedback proactively to us without asking.

Good customer service provide satisfaction to the customer but Great customer
service not only provide full satisfaction to the customer but also make him
happy for the future services. Great customer service itself is a medium of
excellent mouth publicity which ultimately leads to the market expansion for the
products or services.

Good customer services can be present oriented but great customer service is
future oriented.

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