Subject: Feedback - Phone number in chat form
From: Ashwinee Latchayya <[email-masked]>
To: audi <[email-masked]>, utkarsh chauhan <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Tue, 15 Dec 2020 05:01:45 -0700 (MST)

Hi Team, 

I've seen a few chats where the forms were submitted without a phone number and instead there is an email address. 

I understand that the customer isn't willing to share his phone number but we have a canned response for such situation which wasn't used in this chat. 

We could also have informed the customer that we would need a phone number so that one of our colleagues can contact him. If the customer still refuses to provide a number, please consult me first before submitting the forms. 

Kind Regards, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9