Subject: RE: URGENT - Customer : Srinivasan Kada
From: "Joshi, Pooja (AE/GAM)" <[email-masked]>
To: ashwinee Latchayya <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>
Date: Mon, 14 Dec 2020 12:02:37 +0000

Thanks Ashwinee,
Will forward it our customer care team now.

Best Regards / مع أطيب التحيات  / Mit freundlichen Grüßen,
Pooja Joshi
Audi Customer Experience Manager

Audi Volkswagen Middle East FZE
Dubai Airport Free Zone,
West Wing, Building 8WA, 1st Floor, Office 101
P O Box 27758 - Dubai, UAE
Mob.  +971 563051258
http://www.audi-me.com<http://www.audi-me.com/>
[Email_Signature_EN]<https://www.audi-me.com/me/web/meen.html>

From: ashwinee Latchayya <[email-masked]> On Behalf Of ashwinee Latchayya
Sent: 14 December 2020 16:00
To: [email-masked]
Cc: Joshi, Pooja (AE/GAM) <[email-masked]>; [email-masked]
Subject: URGENT - Customer : Srinivasan Kada

Hello,

We've received a chat that needs an immediate action. We have the below customer who has his car stuck at the service centre in Dubai and wants to be called on an urgent basis by Audi Team and not Al Nabooda.

Name: Srinivasan Kada
Phone number: +971-566866951
Email address: [email-masked]<mailto:[email-masked]>
VIN: wa1cgcfp9ea014862
Car: Audi Q5

Chat ID: QLNBFS3JV8
Link to the chat: https://my.livechatinc.com/archives/QLNBFS3JV8?query=QLNBFS3JV8

Issue:
The customer's car was serviced just 3 weeks ago and no preventive maintenance was done. After the annual service this is the second issue he is facing within 2 weeks. Now he is facing a petrol leak due to flange issue.

This customer came back three times today and is waiting to be called.

Kind Regards,

Ashwinee L
Account Manager