Subject: RE: Urgent Issues with Leads data
From: "Joshi, Pooja (AE/GAM)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>, Ashwinee Latchayya <[email-masked]>, "Sassine, Romy (AE/GAM)" <[email-masked]>, Sahil Modgil Consultant - IT <[email-masked]>
Date: Mon, 14 Dec 2020 11:28:18 +0000

Correction these examples are from Jordan dealership but have such examples across almost all the markets.

Best Regards / مع أطيب التحيات  / Mit freundlichen Grüßen,
Pooja Joshi
Audi Customer Experience Manager

Audi Volkswagen Middle East FZE
Dubai Airport Free Zone,
West Wing, Building 8WA, 1st Floor, Office 101
P O Box 27758 - Dubai, UAE
Mob.  +971 563051258
http://www.audi-me.com<http://www.audi-me.com/>
[Email_Signature_EN]<https://www.audi-me.com/me/web/meen.html>

From: Joshi, Pooja (AE/GAM)
Sent: 14 December 2020 15:21
To: Saurabh Dadu <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>; Ashwinee Latchayya <[email-masked]>; Sassine, Romy (AE/GAM) <[email-masked]>; Sahil Modgil Consultant - IT <[email-masked]>
Subject: Urgent Issues with Leads data
Importance: High

Hi Saurabh,
Can you please let me know what is the update on the below issue.
I have received similar observations and issues from Bahrain dealers as well (PFA the chats, the left hand side info and the chat details not match. Same issue with the leads entered in google sheets.
We don’t want to end up losing the dealer’s trust with such errors. Can you please check and let me know by EOD? These errors will need to be fixed on an urgent basis.

Apart from that I had also pointed out, the phone numbers are not captured in the right format, do we have a solution for this?

Best Regards / مع أطيب التحيات  / Mit freundlichen Grüßen,
Pooja Joshi
Audi Customer Experience Manager

Audi Volkswagen Middle East FZE
Dubai Airport Free Zone,
West Wing, Building 8WA, 1st Floor, Office 101
P O Box 27758 - Dubai, UAE
Mob.  +971 563051258
http://www.audi-me.com<http://www.audi-me.com/>
[Email_Signature_EN]<https://www.audi-me.com/me/web/meen.html>

From: Joshi, Pooja (AE/GAM)
Sent: 09 December 2020 20:41
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>; Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>; Sassine, Romy (AE/GAM) <[email-masked]<mailto:[email-masked]>>; Sahil Modgil Consultant - IT <[email-masked]<mailto:[email-masked]>>
Subject: RE: Admin dashboard login details

Hi Saurabh,
We have observed that there are issues with the phone number format in the leads generated so far for Dubai, can you please look into this have the formats corrected. The dealership has complained about these discrepancies. Also is the below chat a test chat or real one?

Best Regards / مع أطيب التحيات  / Mit freundlichen Grüßen,
Pooja Joshi
Audi Customer Experience Manager

Audi Volkswagen Middle East FZE
Dubai Airport Free Zone,
West Wing, Building 8WA, 1st Floor, Office 101
P O Box 27758 - Dubai, UAE
Mob.  +971 563051258
http://www.audi-me.com<http://www.audi-me.com/>
[Email_Signature_EN]<https://www.audi-me.com/me/web/meen.html>