Subject: Fwd: Feedback - Wrong website
From: Ashwinee Latchayya <[email-masked]>
To: utkarsh chauhan <[email-masked]>, anshu singh <[email-masked]>
Date: Thu, 10 Dec 2020 06:51:24 -0700 (MST)

FYI 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9 

From: "ashwinee Latchayya" <[email-masked]> 
To: "audi" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]> 
Sent: Sunday, November 29, 2020 2:21:02 PM 
Subject: Feedback - Wrong website 

Hi Team, 

Please bear in mind that Audi & Volkswagen are two different brands. Whenever you have a chat, make sure you're checking the group. In the below screenshots, you can see that both groups are VW. 

In both cases, the customers have asked about a different brand Toyota & Honda. And the agent started taking the details of these customers, which is not correct here. You should have used the canned response #wrongwebsite informing the customer that we are VW and not Toyota/Honda . You could also have given them the link for Toyota or Honda. 

Let me know if you have any doubts. 

Kind Regards, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9