Subject: Re: LiveChat - googleSheet columns
From: Saurabh Dadu <[email-masked]>
To: "Weibrecht, Karen (AE/GVM)" <[email-masked]>, Kieran Harris <[email-masked]>
Cc: Sahil Modgil Consultant - IT <[email-masked]>, Chris Barnes <[email-masked]>, "Joshi, Pooja (AE/GAM)" <[email-masked]>, ashwinee <[email-masked]>
Date: Thu, 10 Dec 2020 05:31:57 +0000

Hi Chris, Kieran,

Please let me know once you've pushed the code to both VW and Audi used car websites. We will need to adjust settings on our side once its done.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Weibrecht, Karen (AE/GVM) <[email-masked]>
Sent: 10 December 2020 10:54 AM
To: Kieran Harris <[email-masked]>; Saurabh Dadu <[email-masked]>
Cc: Sahil Modgil Consultant - IT <[email-masked]>; Chris Barnes <[email-masked]>; Joshi, Pooja (AE/GAM) <[email-masked]>; ashwinee <[email-masked]>
Subject: RE: LiveChat - googleSheet columns

Good morning Guys

The chat is not yet live on VW used car.

Can you please take care of this today?

Thanks

Karen

From: Kieran Harris <[email-masked]>
Sent: 09 December 2020 17:19
To: Saurabh Dadu <[email-masked]>
Cc: Weibrecht, Karen (AE/GVM) <[email-masked]>; Sahil Modgil Consultant - IT <[email-masked]>; Chris Barnes <[email-masked]>; Joshi, Pooja (AE/GAM) <[email-masked]>; ashwinee <[email-masked]>
Subject: Re: LiveChat - googleSheet columns

Hi

Please check it should be working

Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse

Kieran Harris
Web and IT Department

TheProject Media & Advertising
South Africa
Tel: +27-11-646-06-16
Mail: [email-masked]<mailto:[email-masked]>
Web: theproject.co.za<http://theproject.co.za/>

On 09 Dec 2020, at 14:28, Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Ok - please let me know once you've deployed.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Kieran Harris <[email-masked]<mailto:[email-masked]>>
Sent: 09 December 2020 5:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>; Sahil Modgil Consultant - IT <[email-masked]<mailto:[email-masked]>>; Chris Barnes <[email-masked]<mailto:[email-masked]>>; Joshi, Pooja (AE/GAM) <[email-masked]<mailto:[email-masked]>>; ashwinee <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveChat - googleSheet columns

Thank you for some reason it wasn’t firing, we have fixed this will deploy later today

Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse

Kieran Harris
Web and IT Department

TheProject Media & Advertising
South Africa
Tel: +27-11-646-06-16
Mail: [email-masked]<mailto:[email-masked]>
Web: theproject.co.za<http://theproject.co.za/>

On 09 Dec 2020, at 13:32, Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Hi Kieran,

We've enabled the chat from our side for the URL, but for some strange reason I cannot view the chat widget. Can you please double check on your side if the code is deployed correctly.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Kieran Harris <[email-masked]<mailto:[email-masked]>>
Sent: 09 December 2020 4:31 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>; Sahil Modgil Consultant - IT <[email-masked]<mailto:[email-masked]>>; Chris Barnes <[email-masked]<mailto:[email-masked]>>; Joshi, Pooja (AE/GAM) <[email-masked]<mailto:[email-masked]>>; ashwinee <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveChat - googleSheet columns

Hi Saurabh

Audi code is deployed for used car

https://www.audiapproved.com/en/dubai-northern-emirates

Please confirm and enable?

Thanks

Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse

Kieran Harris
Web and IT Department

TheProject Media & Advertising
South Africa
Tel: +27-11-646-06-16
Mail: [email-masked]<mailto:[email-masked]>
Web: theproject.co.za<http://theproject.co.za/>

On 08 Dec 2020, at 16:26, Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Hi Kieran,

Please go ahead and implement the existing code, we've made adjustments on settings on our side, so the code will not be affected.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Kieran Harris <[email-masked]<mailto:[email-masked]>>
Sent: 08 December 2020 12:58 PM
To: Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Cc: Sahil Modgil Consultant - IT <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Chris Barnes <[email-masked]<mailto:[email-masked]>>; Joshi, Pooja (AE/GAM) <[email-masked]<mailto:[email-masked]>>; ashwinee <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveChat - googleSheet columns

We are just waiting for the adapted code from @Saurabh and we can push live

Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse

Kieran Harris
Web and IT Department

TheProject Media & Advertising
South Africa
Tel: +27-11-646-06-16
Mail: [email-masked]<mailto:[email-masked]>
Web: theproject.co.za<http://theproject.co.za/>

On 08 Dec 2020, at 09:01, Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>> wrote:

Hi guys

Can you please let me know status on this?

From: Kieran Harris <[email-masked]<mailto:[email-masked]>>
Sent: 07 December 2020 14:12
To: Sahil Modgil Consultant - IT <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Chris Barnes <[email-masked]<mailto:[email-masked]>>; Joshi, Pooja (AE/GAM) <[email-masked]<mailto:[email-masked]>>; ashwinee <[email-masked]<mailto:[email-masked]>>; Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveChat - googleSheet columns

Here are the URLs

https://www.vwcertifiedusedcars.me/en/abu-dhabi

https://www.vwcertifiedusedcars.me/en/bahrain

https://www.vwcertifiedusedcars.me/en/dubai-northern-emirates

https://www.vwcertifiedusedcars.me/en/kuwait

https://www.vwcertifiedusedcars.me/en/saudi-arabia

https://www.vwcertifiedusedcars.me/en/oman

https://www.vwcertifiedusedcars.me/en/qatar

https://www.vwcertifiedusedcars.me/en/jordan

https://www.vwcertifiedusedcars.me/en/lebanon

https://www.vwcertifiedusedcars.me/ar/abu-dhabi

https://www.vwcertifiedusedcars.me/ar/bahrain

https://www.vwcertifiedusedcars.me/ar/dubai-northern-emirates

https://www.vwcertifiedusedcars.me/ar/kuwait

https://www.vwcertifiedusedcars.me/ar/saudi-arabia

https://www.vwcertifiedusedcars.me/ar/oman

https://www.vwcertifiedusedcars.me/ar/qatar

https://www.vwcertifiedusedcars.me/ar/jordan

https://www.vwcertifiedusedcars.me/ar/lebanon

https://www.audiapproved.com/en/abu-dhabi

https://www.audiapproved.com/en/bahrain

https://www.audiapproved.com/en/dubai-northern-emirates

https://www.audiapproved.com/en/kuwait

https://www.audiapproved.com/en/saudi-arabia

https://www.audiapproved.com/en/oman

https://www.audiapproved.com/en/qatar

https://www.audiapproved.com/en/jordan

https://www.audiapproved.com/en/lebanon

https://www.audiapproved.com/ar/abu-dhabi

https://www.audiapproved.com/ar/bahrain

https://www.audiapproved.com/ar/dubai-northern-emirates

https://www.audiapproved.com/ar/kuwait

https://www.audiapproved.com/ar/saudi-arabia

https://www.audiapproved.com/ar/oman

https://www.audiapproved.com/ar/qatar

https://www.audiapproved.com/ar/jordan

https://www.audiapproved.com/ar/lebanon

Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse

Kieran Harris
Web and IT Department

TheProject Media & Advertising
South Africa
Tel: +27-11-646-06-16
Mail: [email-masked]<mailto:[email-masked]>
Web: theproject.co.za<http://theproject.co.za/>

On 07 Dec 2020, at 10:52, Kieran Harris <[email-masked]<mailto:[email-masked]>> wrote:

Hi @Sahil

We will push the live chat script onto the Used car sites today.

In terms of salesforce its all handled from the Live chat code, so there shouldn’t be any concerns.

The only thing is to make sure that all enquiries from these URLs are set as used car.

We are going to use the same live chat script as new car, unless there is a different one?

https://www.audiapproved.com/

http://vwcertifiedusedcars.me/

Thanks

Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse

Kieran Harris
Web and IT Department

TheProject Media & Advertising
South Africa
Tel: +27-11-646-06-16
Mail: [email-masked]<mailto:[email-masked]>
Web: theproject.co.za<http://theproject.co.za/>

On 07 Dec 2020, at 10:48, Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>> wrote:

@Sahil and Kieran, can you please test this today and once confirmed we can look at go live for all markets.

Also KSA and Kuwait we need to confirm that Salesforce integration is working and test accordingly.

From: Kieran Harris <[email-masked]<mailto:[email-masked]>>
Sent: 07 December 2020 11:34
To: Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Cc: Chris Barnes <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Joshi, Pooja (AE/GAM) <[email-masked]<mailto:[email-masked]>>; Sahil Modgil Consultant - IT <[email-masked]<mailto:[email-masked]>>; ashwinee <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveChat - googleSheet columns

Hi Karen, this should be smooth, we must just make sure all requests from used car are set as used car with the URL, but that should already be done.

Thanks

Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse

Kieran Harris
Web and IT Department

TheProject Media & Advertising
South Africa
Tel: +27-11-646-06-16
Mail: [email-masked]<mailto:[email-masked]>
Web: theproject.co.za<http://theproject.co.za/>

On 07 Dec 2020, at 09:29, Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>> wrote:

Awesome thank you.

We have status call now at 12 dubai time to discuss timelines and details for used car go live. Is there anything else we have to be mindful of for implementation on used car website or this should be smooth?

From: Chris Barnes <[email-masked]<mailto:[email-masked]>>
Sent: 07 December 2020 11:25
To: Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>; 'Kieran Harris' <[email-masked]<mailto:[email-masked]>>
Cc: 'Saurabh Dadu' <[email-masked]<mailto:[email-masked]>>; Joshi, Pooja (AE/GAM) <[email-masked]<mailto:[email-masked]>>; 'Sahil Modgil Consultant - IT' <[email-masked]<mailto:[email-masked]>>; 'ashwinee' <[email-masked]<mailto:[email-masked]>>
Subject: RE: LiveChat - googleSheet columns

Done across all market sheets.

Kind regards,

Christopher Barnes   |   Web and IT

[email-masked]<mailto:[email-masked]>      +27116460616<tel:27116460616>

From: Chris Barnes <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 7, 2020 8:50 AM
To: 'Weibrecht, Karen (AE/GVM)' <[email-masked]<mailto:[email-masked]>>; 'Kieran Harris' <[email-masked]<mailto:[email-masked]>>
Cc: 'Saurabh Dadu' <[email-masked]<mailto:[email-masked]>>; 'Joshi, Pooja (AE/GAM)' <[email-masked]<mailto:[email-masked]>>; 'Sahil Modgil Consultant - IT' <[email-masked]<mailto:[email-masked]>>; 'ashwinee' <[email-masked]<mailto:[email-masked]>>
Subject: RE: LiveChat - googleSheet columns

Morning all,

Sorry for the delay.

Yeah of course we can quickly adjust the formula and implement on the sheets. We’re doing so ASAP this morning. Will confirm once all sheets are done.

Kind regards,

Christopher Barnes   |   Web and IT

[email-masked]<mailto:[email-masked]>      +27116460616<tel:27116460616>

From: Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 6, 2020 8:15 AM
To: Kieran Harris <[email-masked]<mailto:[email-masked]>>; 'Chris Barnes' ([email-masked]<mailto:[email-masked]>) <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Joshi, Pooja (AE/GAM) <[email-masked]<mailto:[email-masked]>>; Sahil Modgil Consultant - IT <[email-masked]<mailto:[email-masked]>>; ashwinee <[email-masked]<mailto:[email-masked]>>
Subject: RE: LiveChat - googleSheet columns

Good morning guys

Hope all had a good weekend.

@Chris, is the formula still available and can we have it on the sheets?
We are planning to go live on used car website also shortly (ideally tomorrow but tbc)

From: Kieran Harris <[email-masked]<mailto:[email-masked]>>
Sent: 30 November 2020 11:01
To: 'Chris Barnes' ([email-masked]<mailto:[email-masked]>) <[email-masked]<mailto:[email-masked]>>; Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Joshi, Pooja (AE/GAM) <[email-masked]<mailto:[email-masked]>>; Sahil Modgil Consultant - IT <[email-masked]<mailto:[email-masked]>>; ashwinee <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveChat - googleSheet columns

Hi Karen in the past Chris created a formula to do this, @Chris can you adjust it with the new sheet column structure?

Thanks

Kind regards / شاكرين لكم على حسن تعاونكم / Viele Grüsse

Kieran Harris
Web and IT Department

TheProject Media & Advertising
South Africa
Tel: +27-11-646-06-16
Mail: [email-masked]<mailto:[email-masked]>
Web: theproject.co.za<http://theproject.co.za/>

On 30 Nov 2020, at 08:53, Sahil Modgil Consultant - IT <[email-masked]<mailto:[email-masked]>> wrote:

Hi Karen,

Please find the attached sheet of leads we sent to API on 28th November. Please compare the data on your end as we don’t have access to the Google Sheet.

Let me know if you found any issues so I can check on my end and rectify.

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: 29 November 2020 09:00 PM
To: Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Cc: Sahil Modgil Consultant - IT <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Joshi, Pooja (AE/GAM) <[email-masked]<mailto:[email-masked]>>; 'Chris Barnes' ([email-masked]<mailto:[email-masked]>) <[email-masked]<mailto:[email-masked]>>; ashwinee <[email-masked]<mailto:[email-masked]>>
Subject: Re: LiveChat - googleSheet columns

Hi Karen

Will get back to you on everything tomorrow.

Regards,

Saurabh Dadu

LiveSalesman

On Nov 29, 2020, at 6:53 PM, Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>> wrote:

Hi guys,

The integration to googlesheet seems to work now, which is good news.

However – since we are only live now for NewCar the column which previously differentiated new and used car, is no used for the model name. (which is def information we want to capture)

We however also need to add the differentiator for New/ used/ Aftersales somehow on the googlesheet please as we roll out more parts of LiveChat.

Option1: Can we add another column potentially which will have New/ used/ Aftersales as differentiator?

Or please let me know what else is possible.

Thanks

Karen

Best regards/ Mit freundlichen Gruessen

Karen Weibrecht

Marketing Manager

Customer Experience and Brand Strategy

Volkswagen Middle East

Audi Volkswagen Middle East FZE

Dubai Airport Free Zone

Mobile +971 50 450 7633
http://www.volkswagen-me.com<http://www.volkswagen-me.com/>

Important Notice: The above information is automatically added to this e-mail.
This addition does not constitute a representation that the content of this e-mail is legally relevant and/or is intended to be legally binding upon Audi Volkswagen Middle East FZE.

<leads-28Nov.xlsx>