Subject: Re: Feedback
From: RAHUL GAUTAM <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sun, 6 Dec 2020 09:36:33 -0700 (MST)

Acknowledged. 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "audi" <[email-masked]> 
Sent: Sunday, 6 December, 2020 20:28:45 
Subject: Feedback 

Hi Team, 

When using the wrong website canned response please amend accordingly. You all need to ensure you are using the correct brand. Here the customer is on Audi website and in the chat one of you have used both Audi/VW. 

Reminder team, Audi & VW are two different brands. So amend the canned responses accordingly. You cannot use VW here because the customer is on Audi website. 

If any of you have any doubts, please let me know and make sure this isn't repeated. 

Kind Regards, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9