Subject: Fwd: Tech Support Candidate - Mohit Sharma
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sat, 5 Dec 2020 06:04:05 -0700 (MST)

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Nov, 2020, at 20:07, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Mohit Sharma 
E-mail 	[email-masked] 
Phone Number 	(201203) 9990739919 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Ghaziabad 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ienergizer Pvt.ltd 	Csa 	30May2017 	14000 
Previous Employer 1 	Cogent e service Pvt.ltd 	Senior csa 	30july 20 	19000 
Previous Employer 2 	Tech Mahindra Pvt.ltd 	SME 	5 Sept.2020 	24000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Help Center Community. 
"This webpage is not available" 
This message means Google Chrome couldn't find and load the webpage you're trying to visit. To fix the problem, try the steps below. 
Check the web address 
If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in your browser window, try these steps: 
Check the web address (URL) in the address bar to make sure we're going to the right webpage. 
If we are, try to open the same webpage on another computer connected to the same network. 
If i can't see the webpage on any computer, check if we're connected to the Internet. If we are, the webpage might be down. 
Delete your cookies 
Cookies are files created by websites we've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors. To delete your cookies: 
On your computer, open Chrome Chrome. 
At the top right, select More Organize and then Settings. 
At the bottom, select Advanced. 
In the "Privacy and security" section, select Clear browsing data. 
Select a time range and then Cookies and other site data and then Clear data. 
Change your proxy settings 
If the browser takes a long time to load a webpage or search, it might be using a web proxy. If we can see the message "Resolving proxy" or "ERR_PROXY_CONNECTION_FAILED" in your browser window, we can change your proxy settings. 
At the bottom right, select the time. 
Select Settings Settings. 
In the "Network" section, select the network we're using. 
Select the network name again. 
Select Proxy. 
Change your proxy settings. 
Changing your proxy settings might break your connection to the web. If you're not sure what settings to use, contact your network administrator. Also, proxies that need to be authenticated don't work with Chromebooks. 
Note: If we're using your Chromebook at work or school, we won't be able to change your proxy settings. For more help, contact your administrator. 
Was this helpful? 
Yes or No 
Help 
"This webpage is not available" 
Reset your Chromebook to factory settings 
Recover your Chromebook 
Report a problem or send feedback 
Start or stop automatically reporting errors & crashes. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1: Pair a Bluetooth accessory 
1.Swipe down from the top of the screen. 
2.Touch and hold Bluetooth . 
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
4.Tap the name of the Bluetooth device you want to pair with your device. 
5.Follow any on-screen instructions. 
What according to you makes you a good candidate for customer service or technical support job? 	As a candidate for a call center representative job, I will be quizzed about your people skills, your ability to deal with customer complaints, and the skills you would bring to the position. DEMONSTRATE STAYING POWER. One of most difficult challenges faced by call center managers is employee attrition. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4