Subject: Fwd: Chinese Language Test - Anshu Singh
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sat, 5 Dec 2020 02:26:28 -0700 (MST)

Please check for Audi 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Dec, 2020, at 14:22, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Anshu Singh / (11) 9773672408 / [email-masked] 
Whats your first language 	Chinese 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi, 

Greetings from Babyshop, 

I certainly understand your concern regarding the delivery of your product under the order id 4584745. 

I really apologize for the inconvenience caused to you for the same however, I would like to let you know that I have requested the courier partner to deliver your product on priority. Hence, I would request you to kindly allow us some time for the same and bear with us in interim. Your patience will be highly appreciated in this regard. 

Please be rest assured, you will get your product on priority and if in case you face any issue for the same so please feel free to get back to us we are just an e-mail away. 

Thanks & Regards, 
Team Babyshop! 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi, 

Greetings from Babyshop, 

I certainly understand your concern that you have received a wrong color of product under the order id 658446548. 

I really apologize for the inconvenience caused to you for the same however, I would like to let you know that as per the return policy of the product I have placed a replacement request for the same and the seller will try to pick up your product as soon as possible. 

As you are a valuable customer of Babyshop hence, we have also shared your feedback to our relevant team team, please be rest assured that your product will be picked up on the top of the priority list. 

Your patience and kind understanding will be highly appreciated in this regard. 

If in case you face any issue for the same so please feel free to get back to us we are just an e-mail away. 

Thanks & Regards, 
Team Babyshop!