Subject: Updates for Audi & VW
From: Ashwinee Latchayya <[email-masked]>
To: audi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Mon, 30 Nov 2020 02:36:22 -0700 (MST)

Hi Team, 

Please find below some updates are for both VW & Audi except the first one which is Audi related only. 

1- In which countries is 'MyAudi' application available. – MyAudi App is currently not available in GCC region. (Audi Only) 

2 - Manual request should be escalated through the form. You may use the canned response #manualVolks or #manual u di 

3 - If we receive any inappropriate chats (see below for referrence), please close the chat. 

[ https://my.livechatinc.com/archives/QKQJXF31ST | https://my.livechatinc.com/archives/QKQJXF31ST  ] 

4 - For AR agents only - if an Arabic customer greets you, you may greet back. 

[ https://my.livechatinc.com/archives/QKQJXF31ST |   ] 

5 - Location - Any customer asking about our location, please note that we can't divulge this information. Use the canned response #ourlocationVolks or #ourlocationAudi 

6 - For any models that aren't on the market (Remember that only our deals have access to stock and inventory), so take the customer's details and escalate. Choose any models on the form and make sure you are writing the details on the notes. 

Let me know if you have any questions. 

Kind Regards, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9