Subject: RE: Update:
From: "Weibrecht, Karen (AE/GVM)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "Joshi, Pooja (AE/GAM)" <[email-masked]>
Cc: ashwinee <[email-masked]>
Date: Sun, 29 Nov 2020 13:12:53 +0000

Hi Saurabh

Added comments below.
Generally, the integration and flow of leads seems to be fine now which is good news.
However we have very limited visibility on the performance of chats, conversion to leads and reportings to not seem to match so this needs to be focus for this week please as well.

But lets discuss tomorrow in our status call.

Thanks
Karen

From: Saurabh Dadu <[email-masked]>
Sent: 26 November 2020 13:29
To: Weibrecht, Karen (AE/GVM) <[email-masked]>; Joshi, Pooja (AE/GAM) <[email-masked]>
Cc: ashwinee <[email-masked]>
Subject: Update:

Hi Karen, Pooja,

Please see the status as of right now:
Status:

  *   All sales force issues identified and reported to us by now have been fixed and resolved. Confirmed from our end
  *   Reports and dashboards into logins have been delayed as the Tech resource got busy making some changes and bug fixing. ETA for reports is tomorrow. As per my other mail, reports are not signed off from our end and need quite some work. There is also a huge difference in information compared to what your initial screenshot of reporting capabilities outlined.
  *   Separate logins for VW and Audi are done. Dealer log ins confirmed for VW
  *   Audi and VW dealers having common E-Mail addresses - will be done by Tuesday next week
  *   Audi & VW Login pages to have separate branding will be done by Monday
  *   We will start a limited Arabic website test today one 2 - 3 VW websites, and then once we have a go ahead we will progressively roll it out across territories. As mentioned before, you can not just roll something out on your end. We are still fixing things for English and the agreement was that no Arabic roll out till we give the go ahead.
  *   Separate tab for General Enquiries/internships - Tuesday
  *   Script and flow changes are being done and being implemented on the fly
Questions

  *   Chats on VW/Audi ME websites - when someone is asking about Bahrain - should those customers be redirected to Bahrain website? Or leads should be sent through as standard process? Please direct customer to Bahrain website
  *   Should Customer Services / After Sales / Parts be put in a separate tab and not with leads? We have them all in one tab. What would be better is to add a column in the tab which outlines the type (Aftersales, Parts, Service). Let me check with TheProject if this is possible.
  *   When a customer complains about a problem with dealership - such as dealership not supporting an old model or a model considered obsolete - should those be sent back to dealership, or sent to customer services of VW/Audi? No, any complaints are send to [email-masked]<mailto:[email-masked]>

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203