Subject: RE: LiveChat: Daily Summary for Saturday, November 28th
From: "Weibrecht, Karen (AE/GVM)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: "Joshi, Pooja (AE/GAM)" <[email-masked]>, "Sahil Modgil Consultant - IT" <[email-masked]>, Ashwinee Latchayya <[email-masked]>, "[email-masked]" <[email-masked]>, "'Chris Barnes' ([email-masked])" <[email-masked]>
Date: Sun, 29 Nov 2020 09:43:00 +0000

Sorry clicked send too early.
Adding to the below:

On our Mastersheet for 28th November we have:
1 Jordan
1 Lebanon
1 Abu Dhabi
3 Dubai
2 KSA
2 Kuwait
1 Oman
1 Qatar

From: Weibrecht, Karen (AE/GVM)
Sent: 29 November 2020 13:23
To: Saurabh Dadu <[email-masked]>
Cc: Joshi, Pooja (AE/GAM) <[email-masked]>; Sahil Modgil Consultant - IT <[email-masked]>; Ashwinee Latchayya <[email-masked]>
Subject: FW: LiveChat: Daily Summary for Saturday, November 28th

Hi Saurabh,

This report needs to be revised please.
If I look at our Mastersheet for 28th – we have 12 leads.
Can you please confirm if this is the same on your end?
As 91 chats doesn’t relate to how many leads we actually got.

Also if I look at the chart from the portal – I do would count
2 Kuwait leads
2 Dubai leads
1 Dubai used car
1 Qatar used Car – (looking at this one, which I assume is this actual chat – why is this Used Cars?
https://www.avmechat.in/showChat/d96409bf894217686ba124d7356686c9 )
1 Lebanon
1 Jordan
1 Abu Dhabi

Which is 9 in total.

At the moment numbers do not seem to match up and reports on the portal do not add actual value.

From: LiveChat <[email-masked]<mailto:[email-masked]>>
Sent: 29 November 2020 07:53
To: Weibrecht, Karen (AE/GVM) <[email-masked]<mailto:[email-masked]>>
Subject: LiveChat: Daily Summary for Saturday, November 28th

Summary for Saturday, November 28th
[https://cdn.livechatinc.com/mailing/logo-transparent.png]<https://click.pstmrk.it/2sm/my.livechatinc.com%2Fchats%3Futm_source%3Ddaily_recap%26utm_medium%3Demail%26utm_campaign%3Ddaily_recap/umYZ-VEG/vFc/jdEUfPzI43/Y3Jvbi5kYWlseV9zdW1tYXJ5>

Chats

Visitor satisfaction

Missed opportunities

See all<https://click.pstmrk.it/2sm/my.livechatinc.com%2Farchives%3Fdate_from%3D2020-11-28%26date_to%3D2020-11-28%26type%3Dchat%26utm_source%3Ddaily_recap%26utm_medium%3Demail%26utm_campaign%3Ddaily_recap%26utm_content%3DSee%2520all%2520chats/u2YZ-VEG/vFc/Dc-8wYGBg1/Y3Jvbi5kYWlseV9zdW1tYXJ5>

0 ratings

0

91

Chat rating
is disabled

Open the LiveChat Dashboard<https://click.pstmrk.it/2sm/dashboard.livechatinc.com%2F%3Futm_source%3Ddaily_summary%26utm_medium%3Demail%26utm_campaign%3Dsee_the_live_data/vGYZ-VEG/vFc/ezogUgFBCx/Y3Jvbi5kYWlseV9zdW1tYXJ5> to see the live data!

Chats

Missed opportunities

There were 91 chats with visitors
·         Archit – 32 chats<https://click.pstmrk.it/2sm/my.livechatinc.com%2Farchives%3Fdate_from%3D2020-11-28%26date_to%3D2020-11-28%26type%3Dchat%26agent%3Darchit.agarwal%2540lsmindia.com%26utm_source%3Ddaily_recap%26utm_medium%3Demail%26utm_campaign%3Ddaily_recap%26utm_content%3DLeaderboard%2520Agent/vWYZ-VEG/vFc/RQHody8f5N/Y3Jvbi5kYWlseV9zdW1tYXJ5>
·         Karen Weibrecht – 0 chats<https://click.pstmrk.it/2sm/my.livechatinc.com%2Farchives%3Fdate_from%3D2020-11-28%26date_to%3D2020-11-28%26type%3Dchat%26agent%3Dkaren.weibrecht%2540volkswagen.avme.ae%26utm_source%3Ddaily_recap%26utm_medium%3Demail%26utm_campaign%3Ddaily_recap%26utm_content%3DLeaderboard%2520Self/vmYZ-VEG/vFc/T8_d4nY4wM/Y3Jvbi5kYWlseV9zdW1tYXJ5>

See more...<https://click.pstmrk.it/2sm/my.livechatinc.com%2Farchives%3Fdate_from%3D2020-11-28%26date_to%3D2020-11-28%26type%3Dchat%26utm_source%3Ddaily_recap%26utm_medium%3Demail%26utm_campaign%3Ddaily_recap%26utm_content%3DSee%2520more%2520chats/v2YZ-VEG/vFc/crM8uA6UIw/Y3Jvbi5kYWlseV9zdW1tYXJ5>

Congratulations! You didn't miss any opportunities.

You guys rock!

Knowledge Journeys

Sign up for Knowledge Journey e-mail list to get fresh and useful info about LiveChat best practices and implementation tips!

Checkout latest knowledge journeys:

Be the best around! – part 2 (5 episodes) <https://click.pstmrk.it/2sm/www.livechat.com%2Fknowledge-journeys%2Fbest-practices-2%2F%3Fap-name%3DKaren%2BWeibrecht%26ap-email%3Dkaren.weibrecht%2540volkswagen.avme.ae%26utm_source%3Ddaily_recap%26utm_medium%3Demail%26utm_campaign%3Ddaily_recap/wGYZ-VEG/vFc/dMeSWenBjk/Y3Jvbi5kYWlseV9zdW1tYXJ5>
Subscribe <https://click.pstmrk.it/2sm/www.livechat.com%2Fknowledge-journeys%2Fbest-practices-2%2F%3Fap-name%3DKaren%2BWeibrecht%26ap-email%3Dkaren.weibrecht%2540volkswagen.avme.ae%26utm_source%3Ddaily_recap%26utm_medium%3Demail%26utm_campaign%3Ddaily_recap/wGYZ-VEG/vFc/dMeSWenBjk/Y3Jvbi5kYWlseV9zdW1tYXJ5>
Be the best around! (5 episodes) <https://click.pstmrk.it/2sm/www.livechat.com%2Fknowledge-journeys%2Fbest-practices%2F%3Fap-name%3DKaren%2BWeibrecht%26ap-email%3Dkaren.weibrecht%2540volkswagen.avme.ae%26utm_source%3Ddaily_recap%26utm_medium%3Demail%26utm_campaign%3Ddaily_recap/wWYZ-VEG/vFc/qiMyUvMdqc/Y3Jvbi5kYWlseV9zdW1tYXJ5>
Subscribe <https://click.pstmrk.it/2sm/www.livechat.com%2Fknowledge-journeys%2Fbest-practices%2F%3Fap-name%3DKaren%2BWeibrecht%26ap-email%3Dkaren.weibrecht%2540volkswagen.avme.ae%26utm_source%3Ddaily_recap%26utm_medium%3Demail%26utm_campaign%3Ddaily_recap/wWYZ-VEG/vFc/qiMyUvMdqc/Y3Jvbi5kYWlseV9zdW1tYXJ5>

Looking to add Knowledge Base to your LiveChat?

Imagine you could access your know-how right from the LiveChat app. Sounds interesting?
See how you can add Knowledge Base to your LiveChat<https://click.pstmrk.it/2sm/www.livechatinc.com%2Fintegrations%2Fcustomer-support%2Flivechat-knowledge-base%2F%3Futm_source%3Ddaily_recap%26utm_medium%3Demail%26utm_campaign%3Ddaily_recap/wmYZ-VEG/vFc/LXn1ovXESo/Y3Jvbi5kYWlseV9zdW1tYXJ5>.
This message was sent to you by LiveChat,
One International Place, Suite 1400, Boston, MA 02110-2619, USA.
[Twitter]<https://click.pstmrk.it/2sm/twitter.com%2FLiveChat/w2YZ-VEG/vFc/ADtf7TUEe9/Y3Jvbi5kYWlseV9zdW1tYXJ5>
[Facebook]<https://click.pstmrk.it/2sm/facebook.com%2FLiveChat/xGYZ-VEG/vFc/GLqmRtYuxS/Y3Jvbi5kYWlseV9zdW1tYXJ5>
[Linkedin]<https://click.pstmrk.it/2sm/www.linkedin.com%2Fcompany%2Flivechat/xWYZ-VEG/vFc/FSa6dnaGvp/Y3Jvbi5kYWlseV9zdW1tYXJ5>
[Google+]<https://click.pstmrk.it/2sm/plus.google.com%2F113792782105766577434/xmYZ-VEG/vFc/hZuQQqNqjF/Y3Jvbi5kYWlseV9zdW1tYXJ5>
[Youtube]<https://click.pstmrk.it/2sm/www.youtube.com%2Flivechat%3Fsub_confirmation%3D1/x2YZ-VEG/vFc/TcfG2rul0B/Y3Jvbi5kYWlseV9zdW1tYXJ5>
unsubscribe<https://click.pstmrk.it/2sm/my.livechatinc.com%2Funsubscribe%2Fdaily_recap%2FY2Q5NjAxZjRkMGE5ZmNiZWY1NmQ0ODBlOTI2NTMzZTBmN2QyZGU2NmQxMGIxMDVkMjk4M2RlNzk2NjFkMTc4NDkxZTkyZDZiODMwZDYwZTkwNzc4ZDQ4NzU5M2I2NzRj/yGYZ-VEG/vFc/mhkZYzjdU_/Y3Jvbi5kYWlseV9zdW1tYXJ5> | livechatinc.com<https://click.pstmrk.it/2m/www.livechatinc.com%2F%3Futm_source%3Ddaily_recap%26utm_medium%3Demail%26utm_campaign%3Ddaily_recap/yWYZ-VEG/vFc/Avjf16mutm/Y3Jvbi5kYWlseV9zdW1tYXJ5>