Subject: Information Required
From: Ashwinee Latchayya <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Date: Sun, 29 Nov 2020 02:05:17 -0700 (MST)

Hello sir, 

Please forward to Karen and Pooja. 

1- In which countries is 'MyAudi' application available. 

2- What's the link for the manual? I was able to come across the manual for Volkswagen. Can you confirm if it's the correct link? 

https://www.vwserviceandparts.com/digital-resources/online-owners-manual/ 

If not correct, please provide the link for the manual. 

3 - If we receive any inappropriate chats, can we close the chat, see the link below as a reference. 
https://my.livechatinc.com/archives/QKQJXF31ST 

4 - In Arabic chats, if the customer greets the agent is Arabic, can the agents greet the customer back. 

5 - What would be the best answer for any customer asking us where we are chatting from? (At the moment we are informing the customer that we are based in UAE - I am based in our head office in UAE .) 

Kind Regards, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9