Subject: Fwd: German Language Test - Navajyoti Gogoi
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sat, 28 Nov 2020 05:44:00 -0700 (MST)

please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 27 Nov, 2020, at 17:24, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Navajyoti Gogoi / (91) 6000465028 / [email-masked] 
Whats your first language 	German 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

Thanks for writing in. 

This is regarding your order number 9643039489. 

We&#039;re sorry to know that your experience with the delivery boy from the Logistics team has been an unpleasant one. We apologize for the inconveniences. And this isn&#039;t something we would want you to go through. You can be sure that we&#039;ll take definite steps to set this right. 

We&#039;ve spoken to the courier service provider and they&#039;re looking into this and they&#039;ll take utmost care to ensure this does not happen again. We have arranged a call back from the logistic team and you will receive the product by tomorrow. 

We would like to thank you for your continued trust and support. 

Regards, 
Navajyoti Gogoi 
Babyshop.com customer support 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Customer, 

Thank you for raising your concern. 

We'r sorry for what happened. On behalf of the agent, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. This is really unexpectable. 

We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. We promise this will never repeat. 

And regarding your product, it has been delivered three days late just because of the lockdown. We were unable to dispatch the product as per the date scheduled. We are sorry for that. 

Moreover, we do not have the access to exchange the product directly from our end. I would like to request you to go to your Amazon account, select the product from the order list, cancel the product and select the exchange option instead of refund. I hope this will help you to get the actual product you wanted. 

Please let us know if you need more details and we&#039;ll definitely help you out. 

Regards, 
Navajyoti Gogoi 
Amazon customer support.