Subject: Re: Dutch Language Test - Bharat Vasishtha
From: Ashwinee Latchayya <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 28 Nov 2020 05:16:01 -0700 (MST)

He didn't pick up. I will try again later 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9 

From: "HR Livesalesman" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, November 27, 2020 5:33:05 PM 
Subject: Fwd: Dutch Language Test - Bharat Vasishtha 

Hi Ash, 

Please check for Audi 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 27 Nov, 2020, at 16:19, Deeksha Dadu <[email-masked]> wrote: 

Swagtron 

From: Bharat Vasishtha < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 26 November 2020 at 2:24 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Dutch Language Test - Bharat Vasishtha 

	
	
			Foreign Language Screening Test 
		
	Name 	Bharat Vasishtha / (911) 9873424206 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	Dutch 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Respected Sir, 

I apologize for the inconvenience caused. 
I have checked about your order and found that the order is out for delivery. It will be delivered by 2000 hours today. 
Our on-time delivery success rate is 99%. However, due to some rare unavoidabale circumstances there are delays. 
I have written to our courier partner as well for an explanation and I will get it within 24 hours. 

Please help me with a situable time to connect with you. 

Regards, 

Bharat Vasishtha 
Customer Support Team 
Babyshop.com 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Respected Sir, 

I apologize for the inconvenience caused. 

Now you can book an exchange online as well. It is really convenient as you can select the time slots and add special instructions as well. 

It is our commitment to deliver and arrange for an exchange pick-up within 2-3 days. As the exchange was registered on Nov 24th, it will be picked today by 1800 hours without fail. You can track online as well. 

You are our valued customer and we are really thankful for your trust in us. I have written to our exchange team for an explanation and I will get the response within 24 hours. 

Please help me with the situable time to connect with you. 

Regards, 

Bharat Vasishtha 
Support Team 
Amazon