Subject: Fwd: Tech Support Candidate - Mohan Chauhan
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sat, 28 Nov 2020 02:31:18 -0700 (MST)

Hi Ash, 

Please check the test for Audi 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 27 Nov, 2020, at 12:42, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Mohan Chauhan 
E-mail 	[email-masked] 
Phone Number 	(0120) 9717240386 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Greater noida 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	Valetez services Pvt ltd 	Tech support associate 	March2020 	26k 
Previous Employer 2 	Multisoft systems 	Chat support associate 	Jan2019 	22k 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step -1---- At very first, i will check my internet connection. 
Step 2--- I will restart my system as several basic issues can be solved just by restarting the system. 
3. Will check whether the site is down for me or for everyone. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1-- Make sure that your bluetooth is on 
2--- Touch and hold bluetooth on your mobile by swiping down from the top of the screen. 
3-- click on pair new device. If you dont find the option "pair new device" click on the refresh button. 
4--Now tap the name of the bluetooth device you want to connect. 
3-- 
What according to you makes you a good candidate for customer service or technical support job? 	1-- I have a good command over English language. 
2--I am active listener. 
3-- Good communication skills 
4--- Problem solving 
5 -- Deliver complete product knowledge. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4