Subject: Fwd: French Language Test - Suyash Dubey
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sat, 28 Nov 2020 00:21:21 -0700 (MST)

Hey Ash, 

Please check for Audi 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Nov, 2020, at 12:41, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Suyash Dubey / (+91) 9999884254 / [email-masked] 
Whats your first language 	French 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello, 

Thank you for contacting us. 

We are sorry to know that you had an issue with your order id 9643039489 

This is not what we want our customers to experience. 

I’d like to inform you that we do have very strict policy against such kind of behaviour and I will be sharing your feedback with our internal team to get it investigate and we will try to avoid such instance in future. 

Also, I will be escalating this issue with our carrier department to check why your item is not yet delivered to far. I request you to please allow us maximum of 48 hour so that we can get your item deliver. 

We are requesting to wait till 48 hours because we will be investigating on the issue and will be try to get the item deliver. 

We take full responsibility of the item if it is not delivered to you and we will help you with the complete refund or replacement as per your convenience. 

Hope this helps 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello, 

Thank you for contacting us. 

We are sorry to know that you had an issue with your order I’d 9643039489 

We really don’t want our customers to go through such experience. For such kind for behaviour we do follow zero tolerance policy and we will definitely try to avoid such instance in future. 

Firstly, we are sorry that we were not able to deliver your item on time, as sometimes it might be possible that the item comes from far fulfilment centre which was the reason of delay. 

Second thing, I’d like to inform you that I have created an exchange request for you, and your exchange will be done within next 48 hours. 

You just need to return the item to the delivery person and needs to collect the right item from him. 

Also, your feedback for the representative has been noted and forwarded to share necessary feedback’s and training with him. 

Please feel free to contact us, we are 24*7 available. 

Hope this helps