Subject: Fwd: Tech Support Candidate - Rohit Verma
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 27 Nov 2020 05:44:32 -0700 (MST)

Hi Ash, 

Please check for Audi 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Nov, 2020, at 13:01, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Rohit Verma 
E-mail 	[email-masked] 
Phone Number 	(+91) 9315024935 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	akal information system ltd 	technical support consultant 	30/09/2019 	28000 
Previous Employer 2 	iap company pvt ltd 	technical support consultant 	31/10/2017 	24000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Click the Library button 57 library icon on your toolbar. 
2. If you don't see it there, click the menu button fx57menu then click Library. 
3.Click History and select Clear Recent History 
In the Time Range to clear: drop-down, select Everything. 
4. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected. 
5.Click Clear Now. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Go to settings 
2.Tap the Bluetooth option 
3.Turn on Bluetooth4. list of available devices will appear. 
4.If your speaker is not listed, press the button on your speaker that makes it discoverable, it’s often a button with a Bluetooth symbol on it. 
5.On your mobile select your speaker, it might be a random product number but should have the speaker’s brand name listed, you’re connected! 

What according to you makes you a good candidate for customer service or technical support job? 	I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4