Subject: Fwd: Spanish Language Test - Utkarsh Chauhan
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 27 Nov 2020 04:54:39 -0700 (MST)

Hi Ash, 

Please check for Audi 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Nov, 2020, at 19:12, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Utkarsh Chauhan / (+91) 9694787663 / [email-masked] 
Whats your first language 	Spanish 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi there, 

Please accept our sincere apologies for the inconvenience that has been caused to you due to the late delivery of your product. 

We always prioritize complete satisfaction of our customers and make sure that the products reach them within the specified time limit. 

We have raised the concern to logistic team and also shared a strong feedback about the behaviour of the delivery person. They will investigate the issue and will take necessary action. 

Please allow us 24 to 48 hours and we will get back to you with an update. 

We deeply appreciate your patience and understanding. 

Regards 
Support Team 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi there, 

Thank you for contacting us. 

We deeply apologize for any inconvenience may caused to you. This is definitely not the kind of experience we want to our customer to have with us. 

As we have checked and found that the order was not placed for blue color trouser, hence the replacement is not possible for this order. You may raise a return request for this order and place a fresh order for the required product. 

If you wish to know which colour you ordered, please follow the below steps- 

Login your account 
Go in 'My orders' 
Select the concerned order and product. 

Your patience and understanding is highly appreciated. 

Feel free to contact us for any further assistance. 

Regards, 
Support Team