Subject: Re: Spanish Language Test - Sakib Salamni
From: Ashwinee Latchayya <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 27 Nov 2020 03:55:38 -0700 (MST)

no 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9 

From: "HR Livesalesman" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, November 27, 2020 3:51:24 PM 
Subject: Fwd: Spanish Language Test - Sakib Salamni 

Hi Ash, 

please check for Audi 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Nov, 2020, at 14:49, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Sakib Salamni / (201309) 9650792270 / [email-masked] 
Whats your first language 	Spanish 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi sir/mam, 
Thanks for reaching out. Satisfying our customer is very important to us and I am sorry we couldn&#039;t meet your requirements. I fully respect your time and can apologize for the problem as you face regarding your order 9643039489. We have highlight led this issue with the courier team as they have miss behave with you. We have requeated seller to deliver the product as soon as possible. If you face any issue, we are here to help you if you not get product soon we will request seller to initiate the refund. We always here to help you. 
Take care happy shopping. 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi sir/mam, 
Thanks for reaching out. Satisfying our customer is very important to us and I am sorry we couldn&#039;t meet your requirements. As you got wrong product, I fully respect your time and can apologize for the problem as you face regarding your order 9643039489. We have highlighted the issue as support team was very rude as they were blaming you stating that you have selected these colors and the exchange cannot be done. We have requested seller to exchange the product which you got wrong. If you face any issue, you can come back to us. We always here to help you, happy shopping.