Subject: Re: Spanish Language Test - Ruchi Jaiswal
From: Ashwinee Latchayya <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Fri, 27 Nov 2020 03:53:43 -0700 (MST)

NO, too many mistakes. 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9 

From: "HR Livesalesman" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, November 27, 2020 3:12:31 PM 
Subject: Fwd: Spanish Language Test - Ruchi Jaiswal 

Hi Ash, 

Please check for Audi 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Nov, 2020, at 17:52, Deeksha Dadu <[email-masked]> wrote: 

Check for swagtron 

From: Ruchi Jaiswal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 25 November 2020 at 7:21 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Spanish Language Test - Ruchi Jaiswal 

	
	
			Foreign Language Screening Test 
		
	Name 	Ruchi Jaiswal / (0161) 6239128677 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	Spanish 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

Our team really apologise for inconvenience on behalf of our courier agent .It was unacceptable and never happen again. I understand your frustration at having not place your order. We will place your order within 24 hours at your destination, we will also send you confirmation mail on your registered mail-id i.e your order is placed.I want to thank you for bringing the issue to our attention.We are always looking for ways to better customer service,your feedback is an invaluable part of the process. 

Thank you again for bringing the issue in attention. Please don't hesitate to contact with any further concerns. 

Ruchi 
Customer Care Representative 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Customer, 

Our team apologies for incorrect shipment and on behalf of our customer support rude behaviour. I realise that our customer support was unhelpful in solving your issue.We do our best to train each of our representatives on how to handle customer's issue. It was unacceptable and never happen again. I understand your frustration your at incorrect shipment and for delay. We will place your order with correct shipment within 24 hours at your destination, we will also send you confirmation mail on your registered mail-id i.e your order is placed.I want to thank you for bringing the issue to our attention.We are always looking for ways to better customer service,your feedback is an invaluable part of the process. 

Thank you again for bringing the issue in attention. Please don't hesitate to contact with any further concerns. 

Ruchi 
Customer Care Representative