Subject: Update:
From: Saurabh Dadu <[email-masked]>
To: "Weibrecht, Karen (AE/GVM)" <[email-masked]>, "Joshi, Pooja (AE/GAM)" <[email-masked]>
Cc: ashwinee <[email-masked]>
Date: Thu, 26 Nov 2020 09:28:42 +0000

Hi Karen, Pooja,

Please see the status as of right now:
Status:

  *   All sales force issues identified and reported to us by now have been fixed and resolved
  *   Reports and dashboards into logins have been delayed as the Tech resource got busy making some changes and bug fixing. ETA for reports is tomorrow.
  *   Separate logins for VW and Audi are done
  *   Audi and VW dealers having common E-Mail addresses - will be done by Tuesday next week
  *   Audi & VW Login pages to have separate branding will be done by Monday
  *   We will start a limited Arabic website test today one 2 - 3 VW websites, and then once we have a go ahead we will progressively roll it out across territories.
  *   Separate tab for General Enquiries/internships - Tuesday
  *   Script and flow changes are being done and being implemented on the fly

Questions

  *   Chats on VW/Audi ME websites - when someone is asking about Bahrain - should those customers be redirected to Bahrain website? Or leads should be sent through as standard process?
  *   Should Customer Services / After Sales / Parts be put in a separate tab and not with leads?
  *   When a customer complains about a problem with dealership - such as dealership not supporting an old model or a model considered obsolete - should those be sent back to dealership, or sent to customer services of VW/Audi?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203