Subject: Re: LSM Joining Case Test - sourabh sharma
From: sourabh sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 04:13:32 -0500

LSM Joining Case
Test

Name

sourabh
sharma

E-mail

[email-masked]

Phone Number

(+91) 9452222807

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
selected blurb because agent has gathered all the information from the customer
and asked the address of the customee to ensure the delivery of tickets. In this
blurb there must be some changes like greetings to the customer and giving the
ending notes.

Please let us know if further assistance is required. I will be more than happy
to help.

Have a great day.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

The main difference between good and great
service is that when customer is unhappy with the services and the agent listen
all the query and provide the best solution and by doing that customer becomes
very happy that is the great customer service.

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