Subject: Language Test - Abhishek Dalal
From: Abhishek Dalal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 04:23:05 -0500

Foreign Language
Screening Test

Name

Abhishek
Dalal    /  (+91) 9716161111    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

After I ask their name, my first question will
likely be, "What brings you in today?" It's important to qualify their answer by
asking the right follow-up questions. Ask, "Do you know which car you're
interested in?" "What are your must-haves in a car?" and, "Will you be the
primary driver of this car?"

These questions provide context about what your buyer is looking for, their
budget, and who I am selling to. Their answers also allow me to cross-sell or
upsell. If the customer lists safety as a must-have, consider upselling them on
a four-wheel drive package or pedestrian alert add-on.

Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I am Abhishek Dalal. I am from Delhi. I have 6 years of customer
service experience. I have worked for companies like Aircel, Air India &
Mobikwik. I am Delhi University Graduate. My hobbies are Driving, Tech &
Current affairs.

What according to you is the difference between
good and great customer service?

Good Customer Service Is
Something Not Beyond Customers Imaginations. Customer Gets His Kind Of Service
Which Is Expected From An Organisation, But Customer Had Something More In His /
Her Mind In Terms Of Getting Service. Good service is something Which displays
An Normal Act Of Worl.

While Great Customer Service Is Something Going Beyond Customers Imaginations.
Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer.
It's An Act which Makes An customer Amaze.

In 5 sentences please
explain what makes you the right candidate for customer service job.

What makes me an ideal candidate for a customer service job is
my sincerity and commitment to deliver excellence. This taught me a very crucial
realization... that the every service is reflection of a company's vision and
mission. My passion is always to deliver an uncompromising service to customer's
while sticking to the company's corporate principles. I always make it my goal
to personalize my interaction with customers to maintain and create new
relationships.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

Consumer shopping habits have changed drastically
over the last few years thanks to the explosion of eCommerce.

Where shopping in a store was once the predominant way to shop, online shopping
is quickly becoming a preferred way to shop for consumers around the globe.

eCommerce is the driving factor behind this shopping evolution. Consumers no
longer have to go out to go shopping. eCommerce has brought the shopping
experience to their fingertips via computers and mobile devices, completely
changing the way consumers shop.

The biggest impact eCommerce has had on consumer shopping habits is that
consumers can shop from anywhere, anytime. They no longer have to wait until
store hours to make a purchase.