Subject: Re: LSM Joining Case Test - Amit Kumar Pandey
From: Amit Kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 03:36:52 -0500

LSM Joining Case
Test

Name

Amit Kumar
Pandey

E-mail

[email-masked]

Phone Number

(+91) 8127071701

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I will
select blurb 4 as the customer is travelling for 2 days and the event will take
place in a week. In blurb 4 the person wants the customer to confirm his adress
which might be his hotel address or the adress where someone is staying who can
sign in for the delivery. Once the above mentioned details are shared, the
person will try to process his tickets as soon as possible.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service is
something which is not beyond the customer's imaginations. Customer gets his
kind of service which he expects from an organisation, While great customer
service is something which is beyond the customer's imagination &
expectation making the customer satisfied and brings that wow factor.

For example: if a customer gets his queries answered in 20-24 hours, so it will
be considered as a good customer service as he got his queries answered. While,
in latter the same reply goes in an hour or two, so this will make the customer
feel happy, will make him more loyal towards the organisation and will also give
an wow factor.

You can edit this submission and view all your submissions
easily.