Subject: Language Test - Aayoushi Sinha
From: Aayoushi Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Nov 2020 06:37:11 -0500

Foreign Language
Screening Test

Name

Aayoushi
Sinha    /  (+91) 8789825741
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

1) We can ask the customer
the budget or the price range he wish to spend for the car.

2) Is he looking for a petrol, diesel or a CNG car.

3) We can confirm the family size if he is looking for a 5 or 7 seater car.

4) Weather he need a car for normal city rides (office commuting) or for long
rides (interstate long travels).

5) If he is looking for a manual or automatic transmission car.

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

My name is Aayoushi Sinha. I started from my career from
Vodafone as an activation officer. My main job responsibility was to handle a
vendor team and provide training to the vendor team. Make benchmarking report on
monthly basis. Then I moved to Concentrix. My main job responsibility is to
audit the YouTubers who make their account on YouTube. Basically, it is about to
monetize or de-monetize the account. Now coming to my educational background,
I've completed my matriculation from St. Joseph's Higher Secondary School. I
completed my intermediate from Anugarh Narayan College. After then I completed
my graduation and Master's in Economic from Magadh Mahila College.

What
according to you is the difference between good and great customer
service?

Good support service means meeting customer's
expectations and this leads to secured customer base. While the great customer
service signifies exceeding all expectancies which is as a positive consequences
builds loyalty.

In 5 sentences please explain what makes you the
right candidate for customer service job.

Proactive-
I'll proactively probe and get to know what customer is exactly looking for.

Good Listener- I'm a good listener as I listen the customer calmly while he is
explaining his problem.

Responding Quickly- Customer will appreciate a fast response when they want to
ask a question or highlight a problem.

Acting on Feedback- When an employee act on the feedback they receive from a
customer it shows the customer that their opinion matters.

Going Extra Mile- When an employee delivers value beyond the customer's
expectations it can leave a positive impression and increase customer's
loyalty.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

The biggest impact e-commerce has on customer
shopping habits is that customer can shop from anywhere, anytime. They no longer
have to wait until store hours to make a purchase. It is also helpful to
discover new products, to locate products and compare prices and to review
purchases. Customers today rely on the opinion of others to guide their purchase
decisions and they have immediate access to those reviews. Anyone on social
media can be an influencer for a brand. Social platform and online review sites
have opened the flood gates for word-of-mouth advertising via product reviews
and it does not matter to consumers that these reviews are from complete
strangers.The main benefit of e-commerce is we can discover new products and we
can locate products and compare prices of the products. We can create and manage
shopping lists and review purchases. E-commerce gives consumers access to
information, they ability to shop on different devices and the option to share
their experiences with others, which has completely altered their expectations
and the way they shop. Customer's shopping habits will continue to evolve with
technology and companies will have to continue to adapt to maintain
relevance.