Subject: Fwd: Tech Support Candidate - IMRAN SHAIK
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 16 Nov 2020 03:12:43 -0700 (MST)

He is having MTI Issues, If you are ook then you can check him for Audi 

----- On 22 Oct, 2020, at 15:44, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: IMRAN SHAIK < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 22 October 2020 at 12:06 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - IMRAN SHAIK 

	

	
	
			Tech Support Test 
		
	Name 	IMRAN SHAIK 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0091) 9000391439 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	LAJPAT NAGAR, DELHI 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
CCTV & SECURITY SYSTEMS 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	SABAREESH MEDICAL AGENCIES 	TECHNICAL SUPPORT MANAGER 	30-09-2020 	27,000.00 
Previous Employer 1 	WIPRO LIMITED, HYDERABAD 	ASSOCIATE 	28-10-2019 	29,167.00 
Previous Employer 2 	SABAREESH MEDICAL AGENCIES 	NETWORK MANAGER 	31-05-2019 	27,000.00 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.I'll check if the internet connection is working or not by opening another website. 
2. If the internet connection is OK, then I'll check whether the URL of the site is correct or not by using a "website checker page" to confirm whether the given URL SERVER is down or not. 
3. I can even ping the website by using ping command(syntax: ping www.ndtv.com -t) through the RUN window in windows by pressing WINDOWS key along with R key in order to get a reply in terms of TTL. 
4. if the valid TTL reply received, then probing the firewall blocker is good option. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. SWITCH ON BLUETOOTH ON SPEAKER BY PRESSING BLUETOOTH BUTTON ON SPEAKER(HEADPHONES) 
2. TOUCH AND HOLD BLUETOOTH SYMBOL IN THE MOBILE BY DRAGGING FROM TOP MENU LIST 
3. SELECT BLUETOOTH CONNECTION IN LIST OF CONNECTIONS, THEN SWITCH ON BLUETOOTH IN THE MOBILE TOO 
4. SELECT SEARCH DEVICE THEN IT DISPLAYS ALL AVAILABLE BLUETOOTH DEVICES NEARBY 
5. SELECT THE APPROPRIATE DEVICE NAME IN THE AVAILABLE NEW DEVICES( IT WILL BE MODEL OR BRAND OR TYPE OF THE DEVICE) 
6. AFTER SELECTING THE REQUIRED DEVICE NAME IN THE LIST, IT WILL PROMPT A CODE TO PAIR AND ASK FOR ACCEPT OR REJECT OPTION, FROM WHICH WE WILL SELECT ACCEPT OPTION IN ORDER TO CONNECT SUCCESSFULLY 
	What according to you makes you a good candidate for customer service or technical support job? 	I am good at this, qualities that a good candidate for customer service should possess are Enthusiasm, Communication skills, Customer Empathy/Compassion, Patience, Stress Management, Flexibility, Charismatic nature, knowledge about the company, it's products and it's protocols. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4