Subject: Fwd: Arabic Language Test - Ravil Ahmad
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 16 Nov 2020 02:51:02 -0700 (MST)

Please check for Audi 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Nov, 2020, at 12:41, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Ravil Ahmad / (+91) 9899454923 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/Ma’am, 

Greetings of the day! 

We sincerely regret the inconvenience caused to you, 

However, we never want our customers to face any such inconvenience through any means. 

we applogize on behalf of that delivery person as you mentioned he did not communicated with you in professional manner.we will surely look into this on priority. 

And considering the delivery issue we will audit the delivery process on priority and you will recieve a call from concerned person and you will also recieve your order with in 24-48 hours. 

We appreciate for your patience. 

Thanks & Regards 

Baby shop team 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	
Dear Sir/Ma’am, 

Greetings of the day! 

We sincerely regret the inconvenience caused to you, however, we never want our customers to face any such inconvenience through any means. 

We always strive to provide the best service but in your case this was not delivered but we are ensuring that you don’t have to face such problem again in future. 

Also, as we have checked with our concerned team we are unable to exchange the offer as per the company norms. 

And the same information has already been cascaded to you. 

Please accept our sincere apologies for the same. 

Regards 
Team Amazom