Subject: Fwd: Tech Support Candidate - Bilal Ahmad Mir
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 16 Nov 2020 00:28:12 -0700 (MST)

Hi Ash, 

Please check him for Audi 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Nov, 2020, at 13:58, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Bilal Ahmad Mir 
E-mail 	[email-masked] 
Phone Number 	(011) 7006893124 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Malviya Nagar, Delhi 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Customer service Executive 	3 Feb 2019 	21000 
Previous Employer 1 	Na 	Na 	Na 	Na 
Previous Employer 2 	Na 	Na 	Na 	Na 
In your past experience you have (select all that applies) 	Interacted with customers over Email 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all I will check the internet connection. If internet connection is fine, then I will refresh the page. If it still does not work, then I will clear the cache and browsing history. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First of all I will switch on the bluetooth speaker. Then I will switch on the bluetooth of my phone. Then I will search for the nearby devices till I find the name bluetooth device. Then I will connect to the bluetooth device by tapping on it. In this way I can connect a bluetooth device to my mobile phone 
What according to you makes you a good candidate for customer service or technical support job? 	While resolving the queries of customers, I keep one thing in my mind that is customer satisfaction but within the company's policies. So, I think I have such capability that I can resolve the queries of the customers and at the same time I can help to increase the company's business. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4