Subject: Re: LSM Joining Case Test - Sachin Rai
From: Sachin Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 06:16:09 -0500

LSM Joining Case
Test

Name

Sachin
Rai

E-mail

[email-masked]

Phone Number

(91) 8299016755

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

the
scenario here i observed that the customer is quit eager and excited to be
confirmed her place in event so in that case as she already paid for the
ticket so she has right to get an assurance from us of ticket so delivering
the ticket is pretty hectic these days that's why providing e-tickets is quit
ease for both party. in this era where everyone is rely on internet this could
be possible .

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

well when its comes to distinguish both type so i would say if
a customers contacts many time to the organization regarding various problem
that means he does not get satisfy with the executive assistance . might be he
get satisfaction for particular solution but he will be back soon with another
reason. so i would say the time we collapse the call or chat after giving the
solution regarding the particular problem so it becomes just a good service.

and the great service comes when we make satisfy our clients by giving all
related solution of that particular problem so that we could prevent our team in
future call of same customer regarding related issues.

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