Subject: Language Test - Pankaj Aggarwal
From: Pankaj Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 03:27:07 -0500

Foreign Language
Screening Test

Name

Pankaj
Aggarwal    /  (110096) 9350720455
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

What do you dislike about
your current vehicle?

what are the top three things you love to see in your new vehicle?

Are there any specific makes or models you are interested in?

What do you dislike about your current vehicle?

May i ask why you are thinking about buying a new car?

Please describe your Background (Personal,
Educational, Professional) - 50 - 100 words

I am Pankaj
Aggarwal from New Ashok Nagar Delhi. I have completed B.A.

from Delhi University. I have total 5 years experience, recently 4 years

experience in Provana India Pvt. Ltd. as Senior Associate in Back Office

Operation, prior 18 months experience in AMS Comtel as a CCE.

My current key responsibility are:

1. Took data from CLS (US Based) software after that filter out workable

data and assigned entire team.

2. Manage and update FTE sheets and dashboard for multiple clients.

3. Worked for USA Law firms, sometimes E-filing suit review judgement

entry.

What according to you is the difference between
good and great customer service?

Good Customer Service meeting expectations and Great Customer Service

exceeding expectations. Great Customer Service is resolving problems the

first time focusing on the hosting experience adding a personal touch and

training.

In 5 sentences please explain what makes you the
right candidate for customer service job.

I have a 5 years experience in customer service having an excellent

interpersonal skills.

1. Quick Learner about the product and services.

2. I am punctual for my duties and Fast Problem Resolving.

3. Patience to listen customers.

4. Good sense of humor with effective communication skills.

5. I have a professional skills and multitasking skills.

In
200 - 300 words please describe how has e-commerce changed the expectations of a
consumer for service from retailers

E-commerce is the driving
factor behind this shopping evolution.

Consumers no longer have to go shopping's. E-commerce has brought

the shopping's to there finger tips via computers and mobile devices,

completely changing the way consumer shops.