Subject: Re: LSM Joining Case Test - Eti Luthra
From: Eti Luthra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 23:55:41 -0500

LSM Joining Case
Test

Name

Eti
Luthra

E-mail

[email-masked]

Phone Number

(91) 9990060622

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I selected
this blurb 4 as I find it a complete reply which is short and crisp including
things that need to be informed to the customer as per the customer query. like
an example: customer needed to update the delivery address, which is purposely
solved by replying in the email to them, by sending the link and path that how
to update their address and also given the information to the customer regarding
the delivery procedure.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is that, we are just
providing the customer things asked by them and fulfilling our duties towards
them but great service is completing our customer interaction by solving the
query with an extra edge and building trust with the customers so as to have
healthy relationship with them

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