Subject: Re: LSM Joining Case Test - Prashay Dubey
From: Prashay Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 21:46:09 -0500

LSM Joining Case
Test

Name

Prashay
Dubey

E-mail

[email-masked]

Phone Number

(+91) 8240961620

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
selected the Blurb 4 because it contains all the information for the customer as
per his query. The customer is travelling to attend the event and wants it to be
delivered to the hotel instead of the home address so we need to understand the
query of the customer and then provide them with any solution.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service is
providing solution or information as per the customer requirements.

Great customer service means providing extra help or information to the customer
and helping him going out of the box to create the wow factor in his
mind.

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