Subject: Re: LSM Joining Case Test - HARSHIT RAJ
From: HARSHIT RAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 13:39:25 -0500

LSM Joining Case
Test

Name

HARSHIT
RAJ

E-mail

[email-masked]

Phone Number

(91) 9069814200

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Because in
this blurb whatever is the query exactly that has been discussed and its a first
contact resolution which is very exact and precise. We can add in starting
acknowledging the customer query and then helping with a resolution like yes it
can be done and then whole blurb.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Communication is the key difference between good
customer service and great customer service. That's why everything we do is all
about communication. For many businesses, customer service tends to be a
reactive relationship rather than a proactive and ongoing conversation. We
usually only learn about an issue when a customer decides to bring it up to
us.

Communicate often, openly and proactively to maintain a healthy customer
relationship. Moreover, communicate caringly — make our customers feel
loved.

For great customer service we need to be in charge of establishing clear
communication in the customer relationship.

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