Subject: Language Test - Gaurav Kapoor
From: Gaurav Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 07:32:52 -0500

Foreign Language
Screening Test

Name

Gaurav
Kapoor    /  (+91) 7217620212
/ [email-masked]

Please answer in grammatically
correct ENGLISH the following situation: You are working for a car company as
sales representative. You have a visitor in showroom who wishes to purchase a
car. What 5 questions would you ask the visitor to determine what would be a
good choice for that customer?

Are you buying a car
today?

Are you going to finance?

Do you have good credit?

How much can you afford to pay a month?

Do you have a co-signer?

Do you have any money down?

Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name is
Gaurav Kapoor i am born and raised in Delhi itself

i have completed my education 10 and 12 from dav public school sreshtha school
and graduation business of management studies from shaheed sukhdev college of
business studies delhi university.

What according to
you is the difference between good and great customer service?

The common perception may be that good customer service
provides nothing more than just basic support and that great customer service
keeps your customers coming for more delighting them with exceptional
experiences. However, that is a mistake.

Splashy, news-worthy, ‘wow moments’ are usually few and far between for most
brands. And those experiences perhaps make for great stories. However, good
customer service that is dependable and consistent will ensure that you retain
your customers and build long-term relationships with them. High-quality,
scalable, swift services that can be delivered over and over again at the
customers’ convenience make for good customer service.

In 5 sentences please explain what makes you the
right candidate for customer service job.

i am a
quick learner

i have relevant problem solving skills which are useful for customer service job

i also have relevant experience in working with reputed bpo's

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

The biggest impact eCommerce has had on consumer
shopping habits is that consumers can shop from anywhere, anytime. They no
longer have to wait until store hours to make a purchase. While the ability to
research and shop online has been around for a while, mobile has taken eCommerce
to the next level because shoppers can use the device at any point during the
sales cycle.