Subject: Re: LSM Joining Case Test - Ankit Shukla
From: Ankit Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 06:09:13 -0500

LSM Joining Case
Test

Name

Ankit
Shukla

E-mail

[email-masked]

Phone Number

(+91) 8708753990

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I choose
Blurb 4 as it provides complete and relevant information for customer's query.
This also provides the self-serve option to the customer so that he can change
the address by himself.

This blurb does not have the information about the e-ticket as cx might have
purchased an e-ticket.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

The main difference between providing good and
great customer service is that in good customer service we are only keeping our
customers satisfied by providing a timely and accurate solution. Good cx service
is something not beyond the customer's imagination. The customer gets his kind
of service which is expected from an org. While great customer service is
something going beyond customer's expectations. This involves going the extra
mile and making a 'wow' experience for the customer. By providing great customer
service we are not only keeping our customers satisfied but we are also keeping
them loyal. We make sure that the customer comes back to do business with us.
Great customer service leads to happy customers and then these happy customers
become our brand ambassadors. They promote our goods and services to their
family and friends for free.

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