Subject: Re: LSM Joining Case Test - Harsh Jain
From: Harsh Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 13:46:32 -0500

LSM Joining Case
Test

Name

Harsh
Jain

E-mail

[email-masked]

Phone Number

(+91) 8077248205

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I would
like to use this blurb because according to this we are guiding him to check the
details from his side too for the e-ticket, we are ensuring him that we are here
to support and will give him the proper resolution.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is where we served the
customer with his existing query but when we provide him the great experience
then we resolve his queries according to his expectations if it's possible and
for the further assistance we guide him the way from which he can avoid such
mistakes which gives him trouble.

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