Subject: Language Test - Monis Khan
From: Monis Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 13:09:22 -0500

Foreign Language
Screening Test

Name

Monis
Khan    /  (+91) 8527011458    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

I would ask visitor,"Do he know which car he is
interested in?" "What are customer must-haves in a car?" and, "Will he be the
primary driver of this car?" " What do customer dislike about the product he is
currently using?" and What are his current priorities? Save money? Increase
productivity?These questions provide context about what would be the good choice
for that customer.

Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I am Monis
Khan and I belong to Delhi,

about my family, We are five members in my family including me. My father name
is Md Aslam and he is a driver And my mother name is Shabana and she is a house
wife. I have two siblings and both are studying, brother is in 11th standard and
my sister is pursuing b.pharma from Delhi university. My hobbies are listening
to music & watching movies and browsing internet And I love riding motor
bikes.

About my qualification. I have completed my secondary education from CBSE
BOARD. Now, I am pursuing B.com from Delhi University. And also I have completed
my diploma of hotel management from YMCA,

I have about 1 year experience in Aegis Pvt Ltd as a customer care
executive,One and half year experience in Ienergizer in Samsung process and 6
month apprenticeship in Rishika Clark Inn.

My short term goal is to get a job in this company and my long term goal is to
get a reputed position in same company.

What according to
you is the difference between good and great customer service?

Good customer service often gives customers a little more than
what they expect from your company and its solutions. Conversely, great customer
service is that you go above and beyond customer expectations.If something is
good, you have to explain and sell it to others. If something is great, people
will automatically come to it.

In 5 sentences please explain what
makes you the right candidate for customer service job.

I have
worked hard in previous jobs to develop specific and necessary soft skills for
this position. I am a highly organized person, which makes me a great choice to
manage this role. I am extremely personable, so I feel confident handling phone
calls and email communications. I am also very adaptable. If the company has a
sudden change of plans, I will quickly and confidently handle all the updates to
their schedule.

In 200 - 300 words please describe how has
e-commerce changed the expectations of a consumer for service from
retailers

The biggest change e-commerce has had on consumer
shopping habits is that consumers can shop from anywhere, anytime. They no
longer have to wait until store hours to make a purchase.E commerce expands the
marketplace to national and international markets, this increase customer
expectations now consumer has alot of varieties to shop. It decreases the cost
of marketing, processing, distributing and paper based information unlike
retailers. The consumer expectation because of e-commerce is changing very fast
because it reduced transaction cost leads to consumer to online shopping include
better prices, selection and shorter shopping times in addition to better
product information being available online convenience and ease of use are the
main reasons people buy from e-commerce.consumers are more likely to seek
opinions of others through e-commerce feedback and product-rating features,when
making choices that have a great deal of personal impact .eCommerce is the
driving factor behind this shopping evolution. Consumers no longer have to go
out to go shopping. eCommerce has brought the shopping experience to their
fingertips via computers and mobile devices, completely changing the way
consumers shopping.