Subject: Re: LSM Joining Case Test - Neha Banerjee
From: Neha Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 11:30:09 -0500

LSM Joining Case
Test

Name

Neha
Banerjee

E-mail

[email-masked]

Phone Number

(91) 8210472742

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I selected
blurb 4 because customer wants to get the delivery at the hotel and the address
should be provided so that the delivery can be done safely, easily and fast and
by this way customer will receive the tickets on time and will enjoy her
concert. Also customer can track the delivery.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

The common perception may be that good customer
service provides nothing more than just basic support and that great customer
service keeps your customers coming for more delighting them with exceptional
experiences

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