Subject: Re: LSM Joining Case Test - Mohd Sharik
From: Mohd Sharik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 10:28:30 -0500

LSM Joining Case
Test

Name

Mohd
Sharik

E-mail

[email-masked]

Phone Number

(+91) 8077352713

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
selected the Blurb 1 and the reason behind my selection is that this format has
almost every small detail that the customer is asking for. Also, this format
starts with a greeting that will make the customer more comfortable, again this
mail format has an assurance and validation factor to provide the best result
for the issue. This format also has a closing script which again showing that

this is an interaction that has positivity towards the issue.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

1. good customer service
depends on the performance scores which just meet the requirements of the
organizations, while great customer service is that satisfy the customer's
requirements completely as well as the organization's expectations. In good
customer service, customers may agree with the resolutions but possibilities may
go up losing such customers because of high competency in the market while great
customer service focuses on the future goal as well as present goals keeping in
mind that we will need these customers in the organization's
growth.

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