Subject: Language Test - Saurabh Tyagi
From: Saurabh Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 08:48:05 -0500

Foreign Language
Screening Test

Name

Saurabh
Tyagi    /  (91) 9643036499    / [email-masked]

Please answer in grammatically correct ENGLISH the following
situation: You are working for a car company as sales representative. You have
a visitor in showroom who wishes to purchase a car. What 5 questions would you
ask the visitor to determine what would be a good choice for that
customer?

May I ask what's the specific reason(s) for
buying a new car?

Are there any specific makes or models you are interested in?

What features does your current vehicle have that you would still like to have
in your new one?

What do you don't like about your current car?

What are the top features you’d love to have in your new vehicle?

Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I am a 37 years old D.U's B.Com (correspondence) graduate
currently working as a FREELANCE CONTENT EDITOR/Translator. However, now the
work has started moving towards BANGLADESHI & VIETNAMESE workers because of
LOW COST FACTOR. Hence, I am interested & available for working in a Full
time Int'l BPO JOB as I have 3 years 10 months (DEC. 2012 TO OCT. 2016)
experience in U.S based 3rd party Collections profile in Capital B.P.O.

What according to you is the difference between
good and great customer service?

A good Customer service agent
resolves only the existing query/issue(s) of the customer but a great customer
service agent goes an extra mile & comfortably pursuades the customer to get
extra features on his existing product & service & ensures that customer
will not have any doubts or misunderstanding about his/her product or service
even in future.

In 5 sentences please explain what makes you the
right candidate for customer service job.

1) My
customer service experience makes me an ideal candidate for this job.

2) My control over the English language ensures professionalism & makes me
the right candidate.

3) My ability to do "multi-tasking" is well suited for this role.

4) My capability to learn & adjust with new software applications is
extremely important for this job.

5) My flexibility to work in any time shift brings the best performance out of
me as a customer service agent.

In 200 - 300 words please describe
how has e-commerce changed the expectations of a consumer for service from
retailers

Because of e-commerce, now customers expect a
seamless shopping experience that is personalized to them. It has to be
consistent no matter what device they are using for their shopping or what stage
of the buying process they are in. The biggest impact eCommerce has had on
consumer shopping habits is that consumers can shop from anywhere & at any
time. They no longer have to wait until store hours. While the ability to
research and shop online has been around for a while, mobile has taken
e-Commerce to the next level because shoppers can use the device at any point
during the sales cycle. Consumers are more informed than ever before about the
products they are buying and the companies they are giving their money to. Hence
there expectations have increased from retailers. Aside from just online
reviews, consumers have access to detailed product and company information that
they can read and analyze before clicking a button or buying in store. This has
made the customers more informed & that's why, they don't accept any BIG LIE
from any retailer about any product or service. Also, they are no longer patient
about the product or service delivery as they are getting both in very quick
nick of time from online e-tailers.