Subject: Re: LSM Joining Case Test - Sourav Dhyani Sourav
From: Sourav Dhyani Sourav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 06:32:34 -0500

LSM Joining Case
Test

Name

Sourav
Dhyani Sourav

E-mail

[email-masked]

Phone Number

(110059) 8076190668

Which blurb would
you select?

Blurb 4

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

Blurb 4 is the only available option where we
have asked the new address and also shared some self serve options where he can
update his new address. As an add on we can create some more assuring statements
there like We understand your concern or we'll take care of it . Rest I think
blurb 4 would be the best resolution in this senerio.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Answering customer with complete assurance that
we're here for you also helping with all the outcomes related to there concern
and predicting what all can be done related to there query as per the policy and
our guidelines.

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