Subject: Re: LSM Joining Case Test - Aditi Pawar
From: Aditi Pawar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 06:19:37 -0500

LSM Joining Case
Test

Name

Aditi
Pawar

E-mail

[email-masked]

Phone Number

(+91) 9650502228

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I think
blurb 2 has the information cx has requested and after reading the same there
would not be a repeat contact

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Customer service barely keeping the cx
satisfied but great customer service is not only keeping them satisfied but also
keeping them loyal . Great Cs is going beyond and doing something extra for the
cx and good cs is only giving the resolution. There is a wow factor in great cs
and good service it’s only ok.

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