Subject: Re: LSM Joining Case Test - Ambika Dixit
From: Ambika Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 05:51:20 -0500

LSM Joining Case
Test

Name

Ambika
Dixit

E-mail

[email-masked]

Phone Number

(91) 7428923007

Which blurb would you select?

Blurb 3

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I select
the third option, as we are customer care representative and we should look the
request first from the customers point of view and we should acknowledge them
first..that "we understand their request"..and we should assure them that, we
are prioritising their request and on the other hand we should make sure that we
shall not make any commitment from our end until n unless we are not 100% sure
for it.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

According to me, in good customer service you are delivering
good service to your customers and satisfying them with your work and service
however, in great customer service you are not only keeping them satisfied, you
also keep them loyal.

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