Subject: Re: LSM Joining Case Test - Rahul Verma
From: Rahul Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 05:38:50 -0500

LSM Joining Case
Test

Name

Rahul
Verma

E-mail

[email-masked]

Phone Number

(91) 9717311552

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
selected that one because in some cases customer is looking for amendments in
their order like address change or change of delivery date etc. So its a
responsibility of seller that he can provide these facilities to the customer in
order to make sure that their customer will not face any hassle with their
order.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is like when any customer contacted with
us for any query or concern and we help him with that and that's it. But great
customer service is like when customer contacted with us and we treated him like
our friend and can show to him that we can understand his situation exactly and
help him with his query or concern and assist him for future things also so he
will not face same issue again, at last if we go extra mile for customer in
order to sort his issue then it means a great customer
service.

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