Subject: Re: LSM Joining Case Test - Praveen Singh
From: Praveen Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 04:18:40 -0500

LSM Joining Case
Test

Name

Praveen
Singh

E-mail

[email-masked]

Phone Number

(91) 9353737845

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

In blurb 1
the customer care executive has taken a good care of the customer query in a
very professional way and had offered a technical solution so that rhe customer
can track his ticket in a real time

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A good customer service implies welcoming
customer query and just talking and trying to close the query with offering
solution but a great customer service refers to greeting and solving the problem
and keep asking to ensure if the customer is satisfied with the help offered and
make the customer feels comfortable throughout the
conversation

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