Subject: Re: LSM Joining Case Test - Shamshe Alam Siddiqui
From: Shamshe Alam Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 03:57:30 -0500

LSM Joining Case
Test

Name

Shamshe
Alam Siddiqui

E-mail

[email-masked]

Phone Number

(+91) 8299618655

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
selected Blurb 4 because in this situation that will be more convenient to the
customer to get his order delivered where he wants and customer satisfaction is
very important in solving Customer's related problems.

And, I would also like to add a small thing in this reply i.e. Time period upto
which one can change the address for the delivery.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Many consumers say a positive experience affects
their purchasing decisions and willingness to work with a business again. Happy
customers are the best advocates of your brand.

Happy, loyal customers leave positive reviews, which encourage others to engage
with your business. 5-star reviews can help your business attract new customers
through word of mouth alone.

Spending lots of extra money to try and appease already-disgruntled customers
can be more work than it’s worth. A loyal, recurring customer is more valuable
than a new one who has unrealistic expectations.

Great customer service can turn into a sales engine for your business. In turn,
it helps increase revenue by exposing you to new customers and instilling trust
in current consumers.

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easily.