Subject: Re: LSM Joining Case Test - Divyanshu Divyanshu
From: Divyanshu Divyanshu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 03:00:52 -0500

LSM Joining Case
Test

Name

Divyanshu
Divyanshu

E-mail

[email-masked]

Phone Number

(91) 9560128722

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I would
select this blurb because in this blurb all the queries has been resolved. I
hope customer will be assured about his booking after this email.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Great customer service is
about making sure customer and resolving customers query at one go. So that
customer may need not to waste time dealing with us time and again. Being a
great customer service executive we should answer customer to the point and
should try to resolve the issue at one go.

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