Subject: Re: LSM Joining Case Test - VIKAS KUMAT
From: VIKAS KUMAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 02:47:25 -0500

LSM Joining Case
Test

Name

VIKAS
KUMAT

E-mail

[email-masked]

Phone Number

(91) 6204762613

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 4 is
asking the address in advance and that will help them to plan the delivery
procedure more precisely. Also, they want to assure alternate contact who can
receive the purchase in my absent.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service only focuses on serving the
customers on the basis of their query and it is more like formal duty. Where as
a great customer service , apart from general query solving, focuses on
customers delight. Great customer service always try to retain the customer and
make them feel great while interacting.

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