Subject: Re: LSM Joining Case Test - Yogi Sharma
From: Yogi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 02:36:23 -0500

LSM Joining Case
Test

Name

Yogi
Sharma

E-mail

[email-masked]

Phone Number

(0) 7827114529

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I would
select this blurb as it contains all the necessary information and relevant
links and guidance how to track the order. It also asks about the
hotel&#039;s address where the customer wants the delivery of the ticket,
which is quite essential.

I would like to add the below few sentences from blurb 1 for some rappo building
with the customer and to give him a happy customer service interaction with
us:

1.I&#039;ve just looked into your order today and I&#039;m happy to say
your seller has confirmed your ticket.

2.We’re closely monitoring your order and communicating with your seller to
ensure they complete the order in time.

3.I hope this answers your question and you have a great time at Lady Gaga!

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is when you are keeping your customers
satisfied while a great customer service is providing customer service in such
an excellent manner that it surpasses customers&#039; expectations. This
makes a grand brand image and a loyal customer base.

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